Privacy Policy

1. USER INFORMATION

Who is the controller of your personal data?

Hotel Quinta Solera is the CONTROLLER of the USER’s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD).

Why do process your personal data?

At Hotel Quinta Solera, we process the personal data you provide in order to maintain a proper commercial relationship and offer personalised service. The specific purposes of the processing are as follows:

  • Managing reservations, online payments, information requests, quotes, and any other inquiries made through our website’s contact forms or communication channels.

  • Coordinating and managing your stay, including accommodation, dining services, and special experiences or events at the hotel, along with the necessary communication and follow-up.

  • Sending informative or promotional communications about our accommodation services, experiences, events, restaurant, special offers, and updates. These communications may be sent via email, SMS, WhatsApp, social media, instant messaging, or any other electronic or physical means now or in the future.

  • Conducting satisfaction surveys, statistical analysis, and service quality improvement initiatives to better tailor our offerings to your preferences and needs.

  • Managing interactions on social media channels, responding to messages or comments received through these platforms, ensuring comprehensive customer service.

  • Fulfilling legal, tax, accounting, and administrative obligations related to our hospitality, catering, and tourism activities.

Why can we process your personal data?

The processing of your personal data is legitimised under Article 6 of Regulation (EU) 2016/679 (GDPR) as follows:

  • With the USER’s consent: for sending promotional and/or informational communications, newsletters, or updates regarding our accommodation services, experiences, events, dining, and special offers.

  • For the execution of a contract or application of pre-contractual measures: when the USER makes a reservation, completes online payments, or requests information through our website.

  • For compliance with legal obligations: where necessary for invoicing, accounting, tourism regulations, or other administrative obligations of the hotel.

  • For the CONTROLLER’s legitimate interest: to conduct market research, statistical analysis, improve service quality, or handle requests made by the USER. 

For how long will we keep your personal data?

Data shall be stored for no longer than is necessary to maintain the purpose of the processing or for as long as there are legal prescriptions dictating their custody, and when such purpose is no longer necessary the data shall be erased with appropriate security measures to ensure the anonymization of the data or their complete destruction.

 

 

¿To whom do we disclose your personal data?

No communication of personal data to third parties is foreseen except, if necessary for the development and execution of the purposes of the processing, to our suppliers of services related to communications, with which the CONTROLLER has signed the confidentiality and data processor contracts required by current privacy regulations.

What are your rights?

The rights of the USER are:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and erasure of your data and the limitation or objection to their processing.
  • The right to file a claim with the Spanish Supervisory Authority (www.aepd.es) if you consider that the processing does not comply with the current legislation.

Contact information for exercising rights:

HOTEL QUINTA SOLERA. c/Quintanal, 13, – 33140 Puerto, Oviedo (Asturias). E-mail: info@hotelquintasolera.com

2. COMPULSORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

The USERS, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or download forms, accept expressly and in a free and unequivocal way that their data are necessary for the supplier to meet their request, voluntarily providing their data in the remaining fields. The USER ensures that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them.
 
The CONTROLLER informs that all data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the USER. In the event that not all of the data is provided, there is no guarantee that the information and services provided will be completely adapted to the User’s needs.
3. SECURITY MEASURES
 
That in accordance with the provisions of the current regulations on the protection of personal data, the CONTROLLER is complying with all the provisions of the GDPR and LOPDGDD regulations for processing the personal data for which they are responsible, and is manifestly complying with the principles described in Article 5 of the GDPR, by which they are processed in a lawful, fair and transparent manner in relation to the data subject and appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

The CONTROLLER guarantees that all appropriate technical and organisational policies have been implemented to apply the security measures established by the GDPR and LOPDGDD in order to protect the rights and freedoms of USERS and has communicated the appropriate information for them to be able to exercise them.

For more information about privacy guarantees, you can contact the CONTROLLER through ASR Turismo y Eventos, S.L.U.. c/Quintanal, 13, – 33140 Puerto, Oviedo (Asturias). E-mail: info@hotelquintasolera.com

Hotel Quinta Solera
Privacy Overview

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